> ## Documentation Index > Fetch the complete documentation index at: https://docs.firstwork.com/llms.txt > Use this file to discover all available pages before exploring further. # Chatbot > Set up an AI chatbot with a custom knowledge base to guide applicants through the hiring journey The Chatbot is an AI-powered assistant that helps applicants as they move through a hiring flow. It answers questions, provides guidance, and reduces drop-off by giving candidates instant support — without requiring admin intervention. *** ## Knowledge Base The chatbot is powered by a **knowledge base** that you configure per hiring flow. The knowledge base contains the information the chatbot uses to answer candidate questions. ### Setting Up a Knowledge Base 1. Navigate to your hiring flow settings 2. Open the **Chatbot** section 3. Add entries to the knowledge base — these can include: * FAQs about the role, company, or application process * Instructions for completing specific steps (document uploads, scheduling, etc.) * Details about compensation, benefits, and work location * Policies on background checks, drug testing, or other requirements The chatbot uses this knowledge base to generate accurate, context-aware responses. It will only answer based on the information you provide — it won't make things up. *** ## How It Works 1. A candidate opens their application in a hiring flow 2. The chatbot appears as a conversation widget 3. The candidate asks a question (e.g., "What documents do I need?" or "How long does the process take?") 4. The chatbot responds using the knowledge base you configured Chatbot conversation widget