What is Firstwork?
Firstwork is a full-stack HR operations platform built for companies that manage large, distributed workforces. It handles the entire lifecycle — from job posting and candidate application, through hiring and compliance, to onboarding, training, and ongoing workforce management. The platform is used by HR teams, operations managers, compliance officers, and the candidates and workers they manage.Primary Products
Hiring Flows
Multi-stage recruitment pipelines that guide candidates from application to offer. Each flow includes customizable forms, document collection, compliance checks, and automated stage progression.
Automations
A visual workflow builder for creating event-driven processes. Automations respond to data changes, scheduled times, or external events — and can send messages, update records, trigger integrations, and more.
AI Caller
AI-powered voice bots that conduct phone, audio, or video screenings with candidates. Bots follow configurable conversation scripts, capture structured data, and feed results back into hiring workflows.
Scheduler
Calendar-based scheduling with availability management, event booking, rescheduling, cancellation, and live video meetings via meet queues.
Learning Management (LMS)
Course creation and delivery with lessons, quizzes, certificates, and enrollment tracking. Courses can be assigned manually, through automations, or as part of hiring and onboarding flows.
AI Agents
Browser automation bots that execute multi-step workflows — visiting websites, filling forms, extracting data, and handling repetitive tasks that would otherwise require manual effort.
Supporting Modules
| Module | Purpose |
|---|---|
| People & Onboarding | Post-hire onboarding flows with forms, documents, and training assignments |
| Check-in Forms | Recurring data collection forms for active workers |
| Form Builder | Visual form designer that powers all data collection across the platform |
| Compliance Engine | Rule-based decision engine for evaluating candidate data and triggering actions |
| Reports & Analytics | Dashboards and charts for tracking hiring metrics, pipeline health, and workforce KPIs |
| Tasks | A manual review queue where admins handle approvals, rejections, and flagged items |
| App Integrations | A framework for building custom webhook-based integrations with third-party systems |
Who Uses Firstwork?
| Role | Description |
|---|---|
| Admin | Company administrators who configure hiring flows, build automations, manage integrations, and oversee operations |
| Applicant | Candidates who apply through hiring flows — filling forms, uploading documents, scheduling interviews, and completing screenings |
| Worker | Hired individuals who complete onboarding, view their contract, manage documents, complete training, and handle assigned tasks |
| SuperUser | Firstwork internal staff who manage the platform across companies — feature flags, templates, integrations, and support tools |
How the Platform Connects
A typical journey begins when a candidate applies to a Hiring Flow. As they progress through stages, Forms collect their information, Compliance Rules evaluate their data, and Automations trigger actions like sending emails, scheduling interviews, or initiating background checks. Once approved, a Contract is created and the candidate enters an Onboarding Flow with additional forms, document requirements, and training courses.External Integrations
Firstwork connects with a range of third-party services:| Category | Integrations |
|---|---|
| Email & Messaging | SendGrid (email), Twilio / Plivo / Exotel (SMS & voice), Slack |
| Identity & Background Checks | Sterling (background checks), Veriff (identity verification), E-Verify (US employment eligibility) |
| ATS & Calendar | Fountain (applicant tracking sync), Google Calendar (availability & events) |
| Data & Productivity | Google Sheets, Google Gmail |
| Analytics | Hotjar (user behavior), Google Tag Manager |
| Video | Daily.co (live meeting rooms) |
| Payroll | Deel (payroll management) |
Multi-Tenant Architecture
Firstwork operates as a multi-tenant platform. Each company has its own isolated environment with independent:- Users and contracts
- Hiring flows and forms
- Compliance rules and automations
- Legal entities and work locations
- Integrations and API credentials
- Feature configurations