Overview
Beyond built-in integrations, Firstwork provides an App Integration framework that enables you to connect with any external system. This framework supports custom authentication, data mapping, and action execution through a configurable interface.App Integration Framework
App Integrations
An App Integration represents a connection to an external service:App Integration Actions
App Integration Actions are automation actions that call external APIs:Custom Objects
Custom Objects allow you to define custom data structures:- Create custom entity types with custom fields
- Store data from external integrations
- Reference custom objects in compliance rules
- Use custom object data in automation templates
RPA (Robotic Process Automation)
For integrations that don’t have APIs, Firstwork provides RPA capabilities:RPA Components
How RPA Works
Use Cases
- Fill forms on external government websites
- Extract data from legacy systems
- Automate repetitive manual tasks
- Bridge systems without APIs
Data Sync Framework
The Data Sync framework provides structured data synchronization:Sync Capabilities
- Bidirectional data synchronization
- Incremental and full sync modes
- Conflict detection and resolution
- Audit trail of all sync operations
- Error handling with automatic retry
Chat Integration (Dixa)
Firstwork integrates with Dixa for customer support chat:- Sync conversation history
- Link chat interactions to applications
- Trigger automations from chat events
- Access chat data in compliance rules