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The Chatbot is an AI-powered assistant that helps applicants as they move through a hiring flow. It answers questions, provides guidance, and reduces drop-off by giving candidates instant support — without requiring admin intervention.

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Knowledge Base

The chatbot is powered by a knowledge base that you configure per hiring flow. The knowledge base contains the information the chatbot uses to answer candidate questions.

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Setting Up a Knowledge Base

  1. Navigate to your hiring flow settings
  2. Open the Chatbot section
  3. Add entries to the knowledge base — these can include:
    • FAQs about the role, company, or application process
    • Instructions for completing specific steps (document uploads, scheduling, etc.)
    • Details about compensation, benefits, and work location
    • Policies on background checks, drug testing, or other requirements
The chatbot uses this knowledge base to generate accurate, context-aware responses. It will only answer based on the information you provide — it won’t make things up.

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How It Works

  1. A candidate opens their application in a hiring flow
  2. The chatbot appears as a conversation widget
  3. The candidate asks a question (e.g., “What documents do I need?” or “How long does the process take?”)
  4. The chatbot responds using the knowledge base you configured
Chatbot conversation widget