Chatbot

Documentation Index

Fetch the complete documentation index at: https://docs.firstwork.com/llms.txt

Use this file to discover all available pages before exploring further.

The Chatbot is an AI-powered assistant that helps applicants as they move through a hiring flow. It answers questions, provides guidance, and reduces drop-off by giving candidates instant support — without requiring admin intervention.

---

​

Knowledge Base

The chatbot is powered by a knowledge base that you configure per hiring flow. The knowledge base contains the information the chatbot uses to answer candidate questions.

​

Setting Up a Knowledge Base

1. Navigate to your hiring flow settings
2. Open the Chatbot section
3. Add entries to the knowledge base — these can include:
   • FAQs about the role, company, or application process
   • Instructions for completing specific steps (document uploads, scheduling, etc.)
   • Details about compensation, benefits, and work location
   • Policies on background checks, drug testing, or other requirements

The chatbot uses this knowledge base to generate accurate, context-aware responses. It will only answer based on the information you provide — it won’t make things up.

---

​

How It Works

1. A candidate opens their application in a hiring flow
2. The chatbot appears as a conversation widget
3. The candidate asks a question (e.g., “What documents do I need?” or “How long does the process take?”)
4. The chatbot responds using the knowledge base you configured