Actions - Firstwork

Actions define what the automation does when triggered. Multiple actions can be chained in sequence.

Communication

Action	Description
Send Email	Send a templated email via SendGrid, with dynamic variables from candidate data
Send SMS	Send a text message via Twilio, Plivo, or Exotel
Send Slack Message	Post a message to a Slack channel

Status & Records

Action	Description
Update Application Stage	Move an application to a different stage
Update Worker Stage	Change the status of a worker’s contract
Create Contract	Create a new contract from an application (transitions a candidate to a worker)
Create Application	Create a new application in a hiring flow
Delete Application Data	Remove application data

Form & Data

Action	Description
Update Form Fields	Write values to specific fields
Run AI Agent	Trigger a browser automation agent
Re-collect Data	Request document or field re-submission from the candidate
Extract Data from Document	Run OCR processing on an uploaded document
Review and Sign	Trigger a signature flow

Integrations

Action	Description
Webhook	Make an HTTP request to any external service, with configurable method, headers, body, and authentication
Veriff	Trigger identity verification
E-Verify	Initiate US employment eligibility verification
AI Caller	Place an AI-powered phone, audio, or video call
Google Sheets	Read from or write to a Google Sheets spreadsheet
App Integration	Execute a custom app integration action

Fountain ATS

Action	Description
Update Fountain Stage	Move an application within the Fountain ATS
Push Data to Fountain	Sync data from Firstwork to Fountain
Re-collect on Fountain	Request document re-collection via Fountain

Flow Control

Action	Description
Send for Manual Review	Create a task for an admin to review
Jump To	Execute a decision rule
Run Automation	Chain to another automation
Python Function	Execute custom server-side logic
AI Action	Use AI to make a decision or process data
Event Action	Create or manage a scheduler event

Assignments

Action	Description
Assign Courses	Enroll a candidate or worker in LMS courses
Tag Actions	Assign, remove, or clear tags on a record

Triggers AI Caller